Refunds & cancellations

Refund and cancellation policy

Draft for operator and legal reviewThis policy is a structured draft. Final cancellation windows, refund rules, and no-show terms must be confirmed by the operator before production use. Nothing on this page claims compliance that has not been verified.

Before a reservation is confirmed

Requesting a ride and receiving a fare estimate costs nothing and creates no obligation. A fare estimate is a demonstration, not a confirmed reservation, and no payment is taken at that stage.

Cancelling a confirmed reservation

Confirmed reservations can be cancelled by contacting the operator directly through the contact page. The operator confirms each cancellation and records it before any refund is processed. Final cancellation windows and any cancellation fees will be stated here once the operator confirms them.

Refunds

When online payments are active, refunds are issued through the original payment method via our payment provider. Card details are handled by the payment provider and are never stored on this website. Until online payments are active, no payments are collected through this website and therefore no online refunds apply.

No-shows and trip changes

No-show terms, waiting time, and fare effects of route or schedule changes are set by operator-approved policies and will be documented here before they are enforced.

Requesting help

To dispute a charge, cancel a ride, or request a refund, contact the operator through the contact page with the trip date and details. Every cancellation and refund request receives a direct, human response.